1. Introduction

The Palatetours, a subsidiary of The Creative Collective, LLC (“The Palatetours,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you interact with our website, participate in our tasting tours, or communicate with us through other means.

2. Information We Collect

We may collect the following categories of personal information:

• Identifiers: Name, email address, phone number, and mailing address
• Booking Information: Tour dates, group size, dietary preferences, and event logistics
• Device and Usage Data: IP address, browser type, and interaction history with our site
• Communications: Feedback, questions, and any information you voluntarily submit

3. How We Collect Information

We collect information through:

• Forms and bookings submitted through our website
• Direct communication via email, phone, or social media
• Cookies and tracking tools that collect limited technical data

4. How We Use Your Information

Your information may be used to:

• Confirm, manage, and personalize your tasting tour bookings
• Respond to your questions, concerns, or special requests
• Improve our website and overall user experience
• Meet legal or contractual obligations

We do not use your personal information for unsolicited marketing unless you’ve explicitly opted in.

5. Sharing Your Information

We may share your information with:

• Restaurant and vendor partners for fulfilling tasting tours
• Service providers that help us operate the business (e.g., web hosts, payment processors)
• Government or legal entities when required by law

We do not sell your personal information.

6. Cookies and Tracking

We use cookies and similar technologies for:

• Site performance optimization
• Analytics and basic behavior tracking

You can manage or disable cookies in your browser settings.

7. Legal Basis for Processing (for GDPR-impacted users)

Our legal bases for processing your data may include:

• Performance of a contract (e.g., booking your tour)
• Your consent (where applicable)
• Compliance with legal obligations
• Our legitimate interests in improving services

8. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your data. However, no method of online transmission is 100% secure.

9. Data Retention

We retain your information only for as long as necessary to:

• Deliver services and respond to inquiries
• Comply with legal obligations
• Maintain business records for audits and security purposes

10. Your Rights and Choices

You may:

• Request access to or correction of your information
• Request deletion (subject to legal retention requirements)
• Opt out of non-essential communications at any time

To exercise these rights, contact us at the email address below.

11. Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect personal data from minors.

12. International Transfers

If your information is transferred across borders (e.g., to a third-party vendor), we take steps to ensure it is protected under applicable privacy laws.

13. Changes to This Policy

We may update this policy from time to time. Updates will be posted on our website with a revised effective date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, contact us at:

Email: privacy@thecreativecollective-palatetours.com